RemoteEngine is primarily a digital service. This policy covers (a) how we deliver digital products and platform access, and (b) how we ship physical equipment to workers we onboard on your behalf.
Most of what we sell — EOR seats, Contractor of Record engagements, Global Payroll access, Contractor Management, Build AI, RPO and engineering pods — is delivered digitally through the RemoteEngine platform. There is nothing to ship in those cases.
Access is provisioned within one (1) business day of a signed order form and the first successful invoice payment. Implementation timelines for larger engagements (GCC builds, payroll cutovers, multi-country EOR rollouts) follow the schedule agreed in your statement of work.
For EOR Plus and Enterprise customers, and where included in your statement of work, we procure and ship a standard equipment kit to workers we onboard on your behalf. A typical kit includes a laptop, charger, mouse, keyboard, and where applicable a monitor and headset.
We ship equipment in 60+ countries through our procurement network, with full courier tracking. Where local import restrictions, certifications, or duties make direct shipment impractical, we source equivalent equipment in-country and arrange local delivery.
Typical lead times from order confirmation to delivery:
We aim to have equipment on the worker's desk on or before their first day. If we anticipate a delay, we will notify you in advance and offer a temporary loaner where the option exists locally.
Equipment cost, shipping, customs duties, and insurance are billed at cost to you. We do not mark up hardware, freight, or duties. Recurring costs (warranty extensions, software licences) appear on subsequent monthly invoices.
Unless the order form states otherwise, title to the equipment transfers to your company on delivery. Risk of loss transfers when the courier hands the package to the worker. We arrange standard carrier insurance for the shipment; you may request additional insurance at cost.
When an EOR engagement ends, we coordinate equipment retrieval through prepaid return-label or a local courier pickup. Worn or accidentally damaged items are not chargeable; missing or wilfully damaged equipment is billed at the depreciated replacement value, in line with the offboarding terms in your order form.
For every equipment shipment, your administrator and the worker receive courier tracking links. Status updates are also visible inside the RemoteEngine platform under the worker's profile.
If a delivery cannot be completed because of an incorrect address, an absent recipient, or refused customs clearance, we will (a) work with the worker and the courier to reschedule, (b) ship to an alternative address with your authorisation, or (c) refund the equipment cost less any unrecoverable shipping or customs charges.
We declare all shipments accurately and pay applicable duties where local rules require RemoteEngine, as importer of record, to do so. Where the worker or their country requires the recipient to clear customs personally, we provide the documentation needed. We will not undervalue shipments or mislabel them for any reason.
Inspect the equipment within 7 days of delivery. Report damage in transit or factory defects to support@remoteengine.co and we will arrange a replacement or repair at no additional cost. Beyond 7 days, the manufacturer's standard warranty applies and we will help facilitate any claim.
We may pause shipments to a specific country or region during force-majeure events (natural disasters, strikes, sanctions, etc.). In those cases we will communicate alternatives — local procurement, deferred onboarding, or temporary remote-only setup — at the earliest opportunity.
Questions about a shipment or this policy? Reach us at support@remoteengine.co.